It would be great if this would be true, but it ain't. Never has been in any of the corporations I worked for. And I even hoped to be believe it would be in this one. Even filled in the Employee Survey with "valuable"feedback. Result has been that a year and a half since the survey nothing has changed or at least that can be measured. Best bit was when end of June 2010 we invoiced 60% of the quarter turnover in the last 3 days. Given that I work at the department that solves issues and makes miracles on a daily basis,we should consider it a success that no one attempted to choke our colleagues in our team nor decide to improve his gunshot handling using managers as targets. "Unprofessional", "stressful", "we should not work like that". This is Sales Manager for Europe quoted. "Give us your feedback and we'll brainstorm and provide solutions to prevent this from happening again".
And you know what? We believed it!! We did provide well constructed feedback using first hand experience.
The Result: 3 weeks after providing feedback asked Manager of my department what was the outcome of the brainstorming. His face said it all. Brainstorming lasted 5 minutes with the CFO and 1 minute between two phone call with the Sales Manager. Might as well used the paper o make Origami, better purpose.
The rule of thumb with management is as follows "When I want your opinion I'll give it to you".
Was further comforted into this by recent events. My manager used to be consultant for the company, became manager, after 1 year quit as was dealing with too much Bullshit. My colleague who was team leader upon the departure was promoted as manager when he quit. Nice deal for them: they get competent person to do massive job at rock bottom price. Bad deal for us: understaffed team became even more understaffed. The more work you have, the less staff you have to handle it.. bizarre inverse relationship.
Anyway, coming back to main topic: dictatorial CFO asked ex-teammate now manager for points and ideas for Sales Meetings presentation on Monday on previous Friday evening. Ex-team mate now manager worked on it this week-end. Presentation was done by CFO and.. rolling of drums..."A new procedure has been devised for (useless purpose) and P. will contact you individually to explain it";
ISSUE: P. never wrote anything on a new procedure. I suggested he should publish a correction and send an e-mail indicating the difference between what he proposed and what was presented.
Something was definitively lost in translation: feedback and any belief in higher management.
HASTA LA VICTORIA SIEMPRE!!
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